Usability Testing
Measuring whether real users can complete real tasks.
What this engagement covers.
We design and moderate task-based usability sessions against your defined user flows. Observers score friction points using a defined rubric. Findings are prioritized by severity and mapped to specific UX improvements.
Realistic tasks written against your user journeys, not synthetic demos.
Structured think-aloud protocol with consistent observation notes.
Each friction point rated by frequency, impact, and ease of fix.
Prioritized list of UX issues with verbatim evidence and improvement recommendations.
Expert-led audit using Nielsen's 10 heuristics as a lightweight complement.
Tools and technologies.
Usability engagements are evidence-led: clear tasks, observed sessions, and findings tied to UI surfaces. The toolkit below is what we use to capture that signal.
Tools
Technologies
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